Recently, we teamed up with Club corporate partners GTN (Global Telecom Networks) to host Will Beckett, the co-foundxr of one of the most successful steak-house chains in the country, Hawksmoor.
This wasn’t by default, it was by design, GTN had recently come in as the cavalry to update, upgrade and “Beef up” one of the chains problems. But, before we tell you what happened, who is GTN?
WHO IS GTN
GTN simplifies telecom for businesses operating across 180+ countries. One partner. One bill. Zero hassle.
What does that mean? From mobiles, phone systems, broadband and device management to SaaS, we deliver enterprise-grade solutions with 24/7 support and competitive pricing. We're built for businesses that need technology that works and a team who grows with them.
HAWKSMOOR’S CHALLENGE
Hawksmoor, an internationally recognised restaurant group known for high-end steak and hospitality, had grown from a handful of London restaurants to 14 locations across the UK, Ireland, and the US. With expansion came complexity, especially when it came to managing outdated, disconnected phone systems that hadn’t kept pace with the business.
When Hawksmoor came to us, they had a problem many growing businesses face: outdated phone systems across multiple locations meant missed calls, no visibility and inconsistent service - not exactly the five-star experience their guests expect.
THE SOLUTION
GTN deployed a hosted telephony system tailored for Hawksmoor’s needs, consolidating all sites onto one global platform. The GTN team coordinated a smooth rollout, completing all 14 locations in just over two weeks without impacting daily operations. Each restaurant received hands-on support, hardware upgrades, and system training all before the doors opened at 10am.
THE RESULT
A massive reduction in missed and abandoned calls. Today, Hawksmoor handles 5,500+ calls per week seamlessly, with full visibility into who's calling and why. The guest experience now starts from the very first ring.
"The new phone system allows us to provide a high-end customer experience from the very first touch point. The main improvement is a massive reduction in missed and abandoned calls." - Alex Grace-Smith, Group Head of Reservations, Hawksmoor
WHAT’S NEXT? AI THAT ACTUALLY WORKS
We didn't stop at teleco. We're currently testing Tet-Talk - an AI-driven reservations application with Hawksmoor - designed to handle customer inquiries, streamline bookings, and free staff to focus on what matters most: the guest experience. AI that fits the workflow, not the other way around.
As proud Foundxrs Club members, and we love working with entrepreneurs and innovators who are building something remarkable. We stand shoulder to shoulder with our clients. Through setup, growth, and especially when things don't go to plan.
